FAQ

Creating your Mr. Luna Casino account is straightforward and takes just a few minutes. Start by clicking the "Sign Up" button on our homepage and provide basic information including your email address, username, and secure password. You'll need to be at least 21 years old and located in a jurisdiction where online gambling is legal.During registration, you'll choose your preferred currency from our supported options: USD, Bitcoin, Ethereum, Dogecoin, or Tether. This selection determines which payment methods you can use for deposits and withdrawals. After completing the initial form, verify your email address by clicking the confirmation link we send to your inbox.Once your email is verified, you can immediately start playing with demo versions of our games. However, to make deposits, claim bonuses, or withdraw winnings, you'll need to complete our verification process by providing identification documents. This typically includes a government-issued photo ID and proof of address dated within the last 90 days.

The $100 Free Chip is our signature welcome bonus designed to give new players a risk-free introduction to Mr. Luna Casino. This no-deposit bonus allows you to play real money games and potentially win cash without making an initial deposit. The free chip is automatically credited to eligible new accounts within 24 hours of successful registration and verification.To claim your $100 Free Chip, simply complete the account registration process and verify your identity through our KYC procedure. Once approved, the bonus appears in your account balance and can be used on most slot games and select table games. Check the bonus terms for specific game restrictions and contribution percentages.Keep in mind that like all casino bonuses, the free chip comes with wagering requirements. You'll need to play through the bonus amount a specified number of times before any winnings can be withdrawn. The exact wagering requirement and maximum cashout limit are detailed in the bonus terms and conditions, which you can find in your account dashboard.

Mr. Luna Casino specializes in cryptocurrency payments, accepting Bitcoin (BTC), Ethereum (ETH), Dogecoin (DOGE), and Tether (USDT) for both deposits and withdrawals. These crypto options provide fast, secure transactions with enhanced privacy compared to traditional banking methods. Most crypto deposits are processed instantly, allowing you to start playing immediately.For players who prefer traditional currency, we also support USD deposits and withdrawals through select payment processors. The available USD payment methods may vary based on your location and current banking partnerships. Check your account's cashier section for the most up-to-date list of available options in your region.Cryptocurrency transactions offer several advantages including lower fees, faster processing times, and increased anonymity. Bitcoin and Ethereum are ideal for larger transactions, while Dogecoin provides a fun, community-driven option with typically lower network fees. Tether (USDT) offers the stability of a dollar-pegged stablecoin with the benefits of blockchain technology.All payment methods have minimum and maximum transaction limits, which are clearly displayed in the cashier. There are no fees charged by Mr. Luna Casino for deposits or withdrawals, though you may encounter network fees when using cryptocurrency that are paid directly to the blockchain miners.

Withdrawal processing times at Mr. Luna Casino depend on your chosen payment method and account verification status. Cryptocurrency withdrawals are typically the fastest option, with most Bitcoin, Ethereum, Dogecoin, and Tether transactions processed within 24 hours. Once processed by our finance team, crypto withdrawals are sent to the blockchain where confirmation times vary by network congestion.USD withdrawals may take 1-3 business days for processing, plus additional time for the payment method to complete the transfer. Bank transfers and other traditional methods generally require longer processing periods compared to cryptocurrency options. All withdrawal requests are reviewed by our security team to ensure account safety and regulatory compliance.Your first withdrawal may take slightly longer as we conduct additional verification checks. This is a standard security measure to protect your account and funds. Subsequent withdrawals from verified accounts are processed more quickly, often within the standard timeframes mentioned above.To ensure the fastest possible withdrawal experience, complete your account verification immediately after registration and use cryptocurrency payment methods when possible. Keep your account information current and respond promptly to any requests for additional documentation from our support team.

Wagering requirements are conditions attached to bonuses that specify how many times you must play through the bonus amount before you can withdraw any associated winnings. For example, if you receive a $100 bonus with a 30x wagering requirement, you need to place $3,000 in total bets before the bonus funds convert to withdrawable cash.At Mr. Luna Casino, different games contribute varying percentages toward meeting wagering requirements. Slot games typically contribute 100% of each bet, meaning every dollar wagered counts fully toward the requirement. Table games like blackjack and roulette may contribute less, often between 10-25% per bet, while some games may not contribute at all.The wagering requirement timer starts when you claim a bonus and must be completed within a specified timeframe, usually 30 days. If you don't meet the requirement within this period, any remaining bonus funds and associated winnings are forfeited. You can track your progress toward meeting wagering requirements in your account dashboard.Understanding wagering requirements helps you make informed decisions about which bonuses to claim and how to play strategically. Focus on games with high contribution percentages and manage your bankroll to ensure you can meet the requirements within the given timeframe.

Yes, Mr. Luna Casino is fully optimized for mobile play across all modern smartphones and tablets. Our platform uses responsive web design, meaning you can access all games and features directly through your mobile browser without downloading a separate app. Simply visit our website on your mobile device and log in to your account for the complete casino experience.The mobile version includes access to our entire game library powered by leading providers like Pragmatic Play, PG Soft, Hacksaw Gaming, Jili Games, and Spribe. All slot games, table games, and live dealer options are optimized for touch screen play with intuitive controls and crisp graphics that adapt to your device's screen size.Mobile players enjoy the same security features, payment options, and customer support as desktop users. You can make deposits, request withdrawals, claim bonuses, and contact support directly from your mobile device. The cashier section is fully functional, allowing you to manage your account finances on the go.For the best mobile experience, ensure you have a stable internet connection and use an updated browser. Popular browsers like Chrome, Safari, and Firefox all provide excellent compatibility with our mobile platform. The games load quickly and run smoothly on both iOS and Android devices.

Mr. Luna Casino partners with five premier game providers to deliver a diverse and high-quality gaming experience. Pragmatic Play leads our selection with popular slot titles, table games, and live dealer options known for innovative features and engaging gameplay. Their games consistently rank among player favorites for both entertainment value and winning potential.PG Soft (Pocket Games) contributes mobile-optimized games with stunning 3D graphics and unique bonus features. Their portfolio includes visually impressive slots with creative themes and mechanics designed specifically for the modern online gaming experience. Hacksaw Gaming brings innovative slot concepts with high volatility options and unique gameplay elements that appeal to players seeking something different.Jili Games adds Asian-inspired gaming content with cultural themes and exciting bonus rounds. Their games often feature progressive jackpots and multiplier mechanics that create opportunities for substantial wins. Spribe rounds out our provider lineup with crash games and instant-win options, including their popular Aviator game that has gained significant popularity among US players.This diverse provider mix ensures our game library appeals to all player preferences, from traditional slot fans to those seeking modern, innovative gaming experiences. Each provider maintains the highest standards for fairness, security, and entertainment value, giving you confidence in every game you play.

Mr. Luna Casino operates under proper licensing and regulatory oversight to ensure fair play, secure transactions, and responsible gambling practices. Our licensing information is available in the website footer and provides transparency about our regulatory compliance. We adhere to strict standards for player protection, fund security, and game fairness.All games on our platform use certified Random Number Generators (RNGs) to ensure completely fair and unpredictable outcomes. These systems are regularly audited by independent testing agencies to verify their integrity and compliance with industry standards. You can play with confidence knowing that every spin, card deal, and dice roll is genuinely random.Our regulatory compliance includes robust anti-money laundering (AML) procedures, responsible gambling tools, and secure fund segregation practices. Player funds are kept separate from operational accounts, ensuring your deposits are protected even in unlikely business scenarios. We also implement strict age verification and geolocation checks to comply with local regulations.Regular compliance audits and ongoing regulatory oversight demonstrate our commitment to maintaining the highest industry standards. This regulatory framework protects players while ensuring a fair and transparent gaming environment for everyone who chooses to play at Mr. Luna Casino.

Know Your Customer (KYC) verification is a regulatory requirement designed to prevent fraud, money laundering, and underage gambling. At Mr. Luna Casino, the verification process involves providing government-issued identification and proof of address to confirm your identity and legal gambling age. This protects both players and the casino from fraudulent activities.The verification process typically requires a clear photo of your driver's license or passport, plus a recent utility bill, bank statement, or government document showing your current address. Documents must be current, clearly legible, and match the information provided during registration. Our security team reviews submissions within 24-48 hours under normal circumstances.You can upload verification documents directly through your account dashboard using our secure document portal. The system accepts common file formats including JPG, PNG, and PDF. Ensure documents are well-lit and all information is clearly visible to avoid processing delays. Partial or unclear documents may require resubmission.While you can browse games and use demo modes before verification, you'll need to complete KYC to make deposits, claim bonuses, or request withdrawals. Early verification prevents delays when you're ready to cash out winnings, so we recommend completing this process immediately after registration for the smoothest gaming experience.

Mr. Luna Casino offers multiple ways to get assistance when you need help. Our primary support channel is live chat, available directly through the website with real-time responses from knowledgeable support agents. The chat feature is accessible 24/7 and provides immediate assistance for most questions and concerns.For more complex issues or detailed inquiries, you can email our support team at support@lunacasino.us. Email support is ideal for account-specific questions, technical issues that require investigation, or situations where you need to attach documents or screenshots. Our email team typically responds within 24 hours with comprehensive solutions.When contacting support, provide specific details about your issue including your username, the nature of the problem, and any relevant error messages or screenshots. This information helps our team resolve your concern more quickly and accurately. For account-related issues, be prepared to verify your identity for security purposes.Our support team is trained to assist with all aspects of your gaming experience, from account setup and bonus questions to technical troubleshooting and payment issues. Whether you're a new player needing guidance or an experienced user with a specific concern, we're here to ensure your Mr. Luna Casino experience is smooth and enjoyable.

Mr. Luna Casino is committed to promoting responsible gambling and provides several tools to help you maintain control over your gaming activities. Deposit limits allow you to set daily, weekly, or monthly maximum amounts you can deposit into your account. Once set, these limits cannot be increased immediately, providing a cooling-off period to prevent impulsive decisions.Session time limits help you manage how long you spend playing by automatically logging you out after a predetermined period. You can set these limits in your account settings and adjust them as needed to maintain healthy gaming habits. The system will provide warnings as you approach your set time limits.Self-exclusion options are available for players who need a break from gambling. You can temporarily suspend your account for periods ranging from 24 hours to several months, or permanently close your account if desired. During self-exclusion periods, you cannot access your account or receive promotional communications.Reality checks and loss limits provide additional safeguards by tracking your spending and playing time. These tools send periodic reminders about how long you've been playing and how much you've spent, helping you make informed decisions about continuing your session. We also provide links to professional gambling support organizations for players who may need additional assistance.

Mr. Luna Casino employs industry-leading security measures to protect your personal and financial information. All data transmission between your device and our servers uses 256-bit SSL encryption, the same security standard used by major financial institutions. This encryption ensures that sensitive information cannot be intercepted or accessed by unauthorized parties.Your account information is stored on secure servers with multiple layers of protection including firewalls, intrusion detection systems, and regular security audits. Access to player data is strictly limited to authorized personnel who require the information for legitimate business purposes. We never sell or share your personal information with third parties for marketing purposes.Payment security receives special attention, particularly for cryptocurrency transactions. Our crypto wallets use multi-signature technology and cold storage solutions to protect funds from potential security threats. Traditional payment methods are processed through PCI-compliant payment processors that meet the highest security standards for handling financial data.Regular security assessments and penetration testing help identify and address potential vulnerabilities before they can be exploited. Our security team monitors systems 24/7 for suspicious activity and implements immediate response protocols if any threats are detected. These comprehensive security measures ensure your gaming experience remains safe and secure.